Privacy Policy

FastPay Privacy Policy

1. Introduction

Welcome to FastPay (“we,” “us,” or “our”), a digital wallet and e-payment service operated by FastPay Company for ePayment Limited, headquartered at FastPay Shoresh St. Opposite to the Social Welfare directorate, Erbil, Kurdistan, Iraq. This Privacy Policy explains how we collect, use, protect, and share your personal data when you use:
Our website: www.fast-pay.iq
The FastPay mobile app (collectively, the “Platform”).
By accessing or using FastPay, you agree to this Privacy Policy. If you disagree, please do not use our services.

2. Information We Collect
We collect data to provide, secure, and improve our services, including:

A. Personal Information
Identity Verification: Name, date of birth, government-issued ID (e.g., passport, national ID).
Contact Details: Phone number, email address, residential address.
Financial Data: Bank account details, transaction history, wallet balances.
Device/Usage Data: IP address, device type, browser, app activity, cookies.

B. Sensitive Information
Biometric data (if used for authentication).
Tax identification numbers (where applicable).

3. How We Use Your Data
We process your information to:
Verify your identity (KYC compliance).
Process transactions (deposits, withdrawals, payments).
Prevent fraud, money laundering, and cybersecurity threats.
Improve our Platform and customer support.
Comply with legal obligations (e.g., Iraqi/Kurdish financial regulations).

4. Data Sharing & Disclosure
We may share your data with:
Banks/Payment Processors: To complete transactions.
Regulators: As required by law (e.g., Central Bank of Iraq).
Service Providers: IT security, cloud storage, and customer support partners.
Third-Party Merchants: Only for purchases you authorize.
We never sell your data to advertisers.

5. Data Security
We implement:
Encryption: All transactions use SSL/TLS protocols.
Access Controls: Strict employee permissions.
Regular Audits: To ensure compliance with industry standards.

6. Your Rights
Depending on local laws, you may:
Access, correct, or delete your data.
Opt out of marketing communications.
Withdraw consent (where applicable).
Lodge complaints with regulatory authorities.
Contact our Data Protection Officer at: [dpo@fast-pay.iq].

7. Updates to This Policy
We may update this policy periodically. Changes will be posted on our Platform with a revised “Last Updated” date. Continued use constitutes acceptance.

8. Governing Law & Disputes
This Policy is governed by the laws of Iraq/Kurdistan Region. Disputes shall be resolved in the courts of Erbil.

Contact Us

For questions about this Privacy Policy:
Email: [ info@fast-pay.iq ]
Address: FastPay Shoresh St. Opposite to the Social Welfare directorate, Erbil, Kurdistan, Iraq.
Customer Service: 066 231 0000