IT Support

Full time Erbil

Key Responsibilities:

Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
Troubleshoot hardware and software issues, including operating systems (Windows/Linux) and common business applications.
Provide network support, including setup and maintenance of LAN/WAN, routers, switches, and Wi-Fi systems.
Monitor network performance and resolve connectivity issues promptly.
Manage user accounts, permissions, and access control (Active Directory or similar systems).
Perform routine system updates, backups, and security checks.
Respond to helpdesk requests and provide timely technical support to employees.
Document technical procedures, issues, and solutions for future reference.
Assist in IT infrastructure upgrades and deployments.

Requirements:

Minimum of 2 years of professional experience in PC and network support roles.
Strong knowledge of computer hardware, operating systems, and networking fundamentals (TCP/IP, DNS, DHCP).
Familiarity with network devices such as routers, switches, and firewalls.
Experience with troubleshooting tools and remote support software.
Basic understanding of cybersecurity best practices.
Good problem-solving and communication skills.
Ability to work independently and as part of a team.

Preferred Qualifications:

Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
Experience with virtualization or cloud services is a plus.
Knowledge of ticketing systems and IT service management practices.

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